Bouncy Castle Hire FAQ

Take a look through our bouncy castle Hire FAQ, a list of the most frequently asked questions we hear. We have included what we can in our bouncy castle Hire FAQ. However, if you have a suggestion or any more questions, then please do not hesitate to get in touch.

WHAT IF IT RAINS?

Our bouncy castles have built-in shower covers (except the slide), so a shower or two is no problem. If the weather is going to be too bad (heavy rain/high winds), we do not charge for cancellations. We always phone you the day before your booking to confirm times and check that the weather is OK.

WHAT TIME WILL YOU ARRIVE?

We deliver from 8 am and will arrange a delivery time with you the day before your booking. If you have specific times to operate to we will arrange our bookings around you. We can’t always confirm times when you book as we will need to arrange our deliveries geographically.

HOW LONG CAN I KEEP THE BOUNCY CASTLE?

We like to have all deliveries completed early in the morning so that you get a full days hire. Our collections are between 6 pm and 8 pm if you want a later collection you will need to have an overnight booking. We don’t collect after dark as it is harder to pack away when we can’t see all the equipment. When you make your booking, we will talk about collection times and check the time of your party to make sure your collection fits around your arrangements.

CAN I HIRE A BOUNCY CASTLE OVERNIGHT?

We can arrange overnight hire for an additional cost, but we can ONLY leave a bouncy castle overnight in a SECURE garden.

CAN I BOOK AT THE LAST MINUTE?

You can leave it until the day of your event to book but don’t be surprised if we have no availability. In the summer months we recommend booking in advance, and for bank holiday weekends, you should book well in advance as castles are in massive demand.

HOW LONG DOES IT TAKE TO SET-UP AND TAKE DOWN A BOUNCY CASTLE?

It takes between 15 and 20 minutes to set up a bouncy castle and about 15 to 20 minutes to take it down.

CAN I COLLECT THE BOUNCY CASTLE FROM YOU?

No for insurance and safety reasons we must deliver and install the equipment ourselves.

WHAT SHOULD I DO BEFORE YOU ARRIVE?

Our bouncy castles are delivered on a sack barrow, so we need clear access for this (at least 3ft).  Make sure paths and access to your garden are free of obstacles.  We carry 50m extension cables so the castle must be within 50m of a power supply – it is unsafe to join cables. You should also check that the area is free of debris, and clear up after any animals that you have had in your garden.

WHAT SORT OF SURFACE DO YOU NEED FOR THE BOUNCY CASTLE?

Bouncy castles, slides and our other inflatables situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down.  They can’t go on steep slopes or under low trees. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud.  We may refuse to set up a castle if the ground is not in a suitable condition and would take too long to clear.

CAN I HAVE THE BOUNCY CASTLE ON MY DRIVEWAY / PATIO?

NO – the health and safety requirements for putting a castle on hard standing is that there are 160kilos of weight on EACH anchor point – this would mean we needed to carry half a ton of sandbags! The castle must be in an area where we can stake it down, grass, the edge of a flowerbed, etc. Putting a castle on hard standing without the required sandbags would void our insurance.

HOW MUCH ROOM DO YOU NEED TO PUT UP THE BOUNCY CASTLE?

There should be 4ft at the front and back of the bouncy castle and a minimum of 2ft each side. You should prune overhanging trees or shrubs before we arrive.

CAN YOUR BOUNCY CASTLES BE SETUP INDOORS?

Yes, we set up bouncy castle indoors in venues such as community centers, village halls, schools, nurseries, and churches.  We provide sand bags in these situations to secure the units.

CAN WE MOVE THE BOUNCY CASTLE?

No, for insurance and safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.

WHAT ABOUT INSURANCE?

We have public liability insurance which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly.  The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times.

HOW MUCH DOES IT COST IN ELECTRICITY TO RUN A BOUNCY CASTLE?

It costs approximately £1 to run a bouncy castle or slide all day.

ARE YOU A MEMBER OF ANY TRADE ASSOCIATIONS?

We are a member of the British Inflatable Hirers Association (BIHA).

Bouncy Castle Hire FAQ

Our delivery area includes Worcester, Droitwich Spa, Claines, Northwick, Barbourne, St.Johns, Norton, Kempsey, Powick, Crowle, Tibberton, Peopleton, Hallow, Holt, Ombersley, Kidderminster, Bromsgrove, Redditch, Ashton Under Hill, Bayton, Beckford, Bewdley, Bredon, Bromsgrove, Crowle, Crowngate, Evesham, Fairfield, Great Malvern, Harvington, Little Comberton, Lower Moor, Pershore, Redditch, Rock, Stourport on Severn, Tenbury Wells, Trimpley, Wolverley, Wyre Piddle  and surrounding areas. This includes the postal areas WR1, WR2, WR3, WR4, WR5, WR6, WR7, WR8, WR9, WR10, WR11, WR12, WR13.